Complaints Committee

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Complaints Committee

الرؤية

ان تكون لجنة تلقى الشكاوى لها دورا فعالا في سرعة إيجاد الحلول للمشكلات بما يحقق التحسين و التطوير في أداء الكلية محليا و إقليميا و دوليا

الرسالة

تسعى لجنة تلقى الشكاوى في تطبيق سياسة الباب المفتاح و تطوير و تحسين أداء الكلية من خلال تلقى المقترحات و الشكاوى لتطوير الأداء و حل المشكلات

مهام و آليات تنفيذ لجنة تلقي الشكاوي

1. وضع اطار عام لإجراءات تقديم شكاوى و مقترحات الطلاب و التعامل معها

2. الإعلان و التوعية عن آلية تقديم الشكاوى او المقترحات

3. تفعيل صندوق شكاوى الطلاب

4. تحديد مواعيد دورية لفتح صندوق الشكاوى و المقترحات (بموجب محضر خاص بذلك)

5. تصنيف الشكاوى و احالتها للمختص للبت فيها

6. اتخاذ الإجراءات اللازمة لحل الشكاوى

7. انشاء سجل للشكاوى

8. اعداد تقرير عن موضوعات و مجالات الشكاوى و المقترات و الاستفادة من التغذية الراجعة منها في تطوير و تحسين الخدمات التعليمية و البرامج المختلفة

تشكيل لجنة تلقى الشكاوي

لجنة تلقى الشكاوى

أ.د/ فاتن حسن عبد العظيم (رئيس اللجنة)

أ.د/ كريم فتحي

ا.م.د/ لمى سعد الدين

د/ شيماء فرغلي

عدد 2 طلاب

Faculty of Physical Therapy

Complaints Committee