Complaints Committee

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Egyptian knowledge bank

Complaints Committee

مهام لجنة تلقي الشكاوي

وضع اطار عام لإجراءات تقديم شكاوى و المقترحات و التعامل معها

الإعلان و التوعية عن آلية تقديم الشكاوى او المقترحات

تفعيل صندوق شكاوى

تحديد مواعيد دورية لفتح صندوق الشكاوى و المقترحات (بموجب محضر خاص بذلك)

تصنيف الشكاوى و احالتها للمختص للبت فيها

اعلام بنتيجة الشكوى لمقدم الشكوى

اتخاذ الإجراءات اللازمة لحل الشكاوى

انشاء سجل للشكاوى

اعداد تقرير عن موضوعات و مجالات الشكاوى و المقترات و الاستفادة من التغذية الراجعة منها في تطوير و تحسين الخدمات التعليمية و البرامج المختلفة

Faculty of Physical Therapy

Complaints Committee