|
Vision:
A constructive complaint is a fundamental pillar of development, not a means for punishment.
Mission:
Considering students' complaints and guiding them through the correct steps during the complaint submission process, while working to overcome all obstacles to ensure the development and success of the educational and training process.
Committee Responsibilities
- Ensuring that the complaint is signed by the complainant and is not a malicious complaint.
- Consulting the academic advisor in the academic departments or the department heads to discuss the issue before submitting the complaint in writing.
- Following up on resolving complaints to ensure that the issues are addressed.
Standard Operating Procedures:
The student can submit complaints and suggestions using one of the following methods:
1. Writing suggestions and opinions, including the name of the student submitting the complaint and their university ID card number, to avoid malicious complaints or those signed under pseudonyms, and placing them in the suggestion and complaint boxes located next to the faculty secretary's office.
2. Following up with Department Heads during their designated office hours.
3. Through meetings between academic advisors and student groups.
4. Follow-up by the Dean of the Faculty and the Vice Dean for Education and Student Affairs to present suggestions and opinions.
5. Interaction with students during the office hours of the faculty members.
6. Surveys conducted at the end of each semester.
7. Using the email designated for the educational program, the faculty, or faculty members and their assistants.
8- Suggestions and opinions can also be submitted through the Quality Assurance Unit at the faculty.
9- The faculty/academic program sets periodic dates for opening the complaints and suggestions box, documented in a formal record. The responsible committee empties the box, compiles and categorizes the complaints, and refers them to the appropriate authority for resolution.
|